Customer data access policy on Botmetric Platform
The production environment’s infrastructure is completely independent of staging and development environments. Developers have zero access to the production environment. A limited number of admins have access to infrastructure. The internal team requests access for limited customer data from admin team only to support customer requests.
The only two ways customer data can be accessed:
Data purge policy after subscription is terminated
After subscription is terminated, all user accounts and automation jobs are disabled. Data is kept for 60 days in case customer decides to renew their subscription. After 60 days, all customer data is purged permanently.
Customer data isolation on a multi tenant platform
Data isolation is ensured not only at the application layer but also at the data storage layer.
Botmetric requires you to generate ARN for third party access to your account for its three components – Cloud Insight, Cost Analytics, Cloud Auotmation. The three components are independent of each other and can be accessed independently by granting the corresponding permission.