Privacy Policy

Privacy Policy

Botmetric Privacy Policy

Botmetric, LLC (the “Company”) is committed to protect the privacy of users who visit our website at www.botmetric.com (the “Website”), and who make use of our online facilities. The Company considers the privacy of our users to be extremely important. This privacy policy describes how we collect, protect, use, and safeguard the information provided by the users (the “Privacy Policy” or “Agreement”).

For the purpose of this Agreement, terms “Service” or “Services”, means services provided by the Company including but not limited to our Website, API or mobile-based applications; “we”, “our” and “us” refer to Company and “You”, “Your” refers to you the user of the service (“User”). By agreeing and accepting our privacy policy, You consent to our data collection, storage, use and sharing.

Information we collect

Personally Identifiable Information or “PII”:

We may collect and store information that is considered PII, such as your name, address, email address, phone number, company name, access keys, API tokens, cookies and credit card details, in order for us to provide our Services.

User Data:

We may also collect information about services you use, to provide support now or in the future. Such details include but are not limited to device information, log information, cloud access keys, cookies, clicks, analytics tracking, support interactions and any other information available through cloud APIs or information made available by you to perform services of Company’s products and applications. We may also use such data for publishing aggregated reports, marketing promotions and research at our sole discretion, without personally identifying any User.

We may also collect potentially personally identifiable information such as Internet Protocol (or “IP”) addresses

Cookies:

Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website. Our website uses session, informational, tracking cookies to provide services to end users. They will typically store information in the form of a session identification, preference selection, history of actions and other similar actions that do not personally identify any User.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Note, however, that if you disable cookies, then either full or some certain portions of the services might not work as intended.

How we use and share information

Personally Identifiable Information or “PII”

When using this Website, You may be required to provide PII for the purposes of identification and access control. This includes, but is not limited to, your full name, user name, email address, passwords, and access keys. We may also collect potentially personally identifiable data such as Internet Protocol (or “IP”) addresses.
We do not share PII with companies, organizations and individuals outside of Company unless one of the following circumstances applies:
(1) When we have your consent to share PII
(2) To meet or respond to any request from the government officials, law enforcement officers, third parties when enforced by applicable law or court order
(3) To detect, prevent or report any fraudulent or illegal activity during the use of Services
(4) To our employees, affiliates or to our contractors who provide Services on our behalf.
(5) When the we believe in good faith that disclosure is reasonably necessary to protect the property or rights of the Company, third parties, or the public at large.
(6) In case of a merger or an acquisition of the Company, we may transfer the information collected from you to another entity if applicable.

Personally Identifiable Information or “PII”

Our website uses session, informational, tracking cookies to provide services to end users. They will typically store information in the form of a session identification, preference selection, history of actions and other similar actions that do not personally identify any User.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Note, however, that if you disable cookies, then either full or some certain portions of the services might not work as intended

We may use User’s data and other statistics about the behavior of the visitors to the Website and the Services to improve the Services and to better understand how the visitors use the Website and the Services. We may also generate reports for certain metrics, including, but not limited to, reports that are broken down by industry. The use of such Browsing Data will be anonymized and aggregated.

We process PII on our servers in many countries around the world. We may process your PII on a server located outside the country where you live.

Data Retention

We store data provided by you through the use of our Website and our Services in order to provide you with our Services. However, upon cancellation of your subscription to our Service (as more fully described in our Terms and Conditions), we will delete your stored data within 90 days of your date of cancellation.

Information Security

We work hard to protect our users from unauthorized access, disclosure, and destruction of information we gather and hold. We restrict access to PII to Company employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

This Website uses Secure Sockets Layer (“SSL”) to ensure secure transmission of your data, which may include PII. You should be able to see the padlock symbol in the status bar on the bottom right hand corner of the browser window. The url address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.

However, we cannot guarantee that hackers or unauthorized personnel will not gain access to PII despite our best efforts. Users and visitors of our Website and Service should understand that your information may be transmitted through third party infrastructure that are not under our control.

We cannot protect, and this Privacy Policy does not apply to, any information that you transmit to other users of the Website or Service. You should not transmit PII to other users.

Your rights to access and update your information

You may exercise your right to access the data held about you by this Company by submitting your request in writing to us at privacy@botmetric.com. Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by the Company. In any case if you consider that certain information about you is inaccurate, you may request to rectify the incorrect data. You also have the right to request the blocking or erasure of data which has been processed unlawfully.

Third Party Privacy Policies

You may exercise your right to access the data held about you by this Company by submitting your request in writing to us at privacy@botmetric.com. Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by the Company. In any case if you consider that certain information about you is inaccurate, you may request to rectify the incorrect data. You also have the right to request the blocking or erasure of data which has been processed unlawfully.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our Website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this Website.

Changes to this Privacy Policy

There may be changes to this privacy policy from time to time, in our sole discretion. We will replace this page with an updated version. It is therefore in your own interest to check the “Privacy Policy” page any time you access our web site so as to be aware of any changes that may occur from time to time.

Consent

By using our Website and/or Services, you hereby consent to our privacy policy and agree to its terms.

Governing Law

The laws of Delaware, U.S.A., excluding Delaware’s conflict of laws rules, will apply to any disputes arising out of or relating to this Privacy Policy, and the use of our Website and/or our Services. All claims arising out of or relating to this Privacy Policy, our Website, or our Services, will be litigated exclusively in the federal or state courts of Delaware, U.S.A., and you consent to the personal jurisdiction in those courts.

Contact

If you have any questions or concerns about our Privacy Policy, please contact us by sending an email to privacy@botmetric.com